Privacy policy

Data Controller

The data controller for the personal data collected through the Tchalo website and services is:

Tchalo Work Lounge Sàrl
2 Avenue Maria-Belgia
1006 Lausanne – Switzerland

Email: hello@tchalo.ch
Website: www.tchalo.ch

Scope

This policy applies to data processed when you visit the website, contact us, create an account, make a reservation, make a payment, use digital access services, and, more generally, in your dealings with Tchalo.

Platforms and apps operated directly by third-party companies also have their own terms of service and privacy policies.

Data Processed

When you visit the website

• IP address and technical connection data;
• device type, operating system, and browser;
• pages viewed, date, time, and approximate duration of the visit;
• data collected using cookies or similar technologies.

When you contact us

• first and last name, when provided;
• email address and other contact information;
• the content of your request and any information you voluntarily provided.

When you make a reservation or create an account

• identity, contact information, and account details;
• reservations, memberships, passes, and usage history;
• billing information and payment status;
• communications regarding the reservation or service.

When you use Tapkey

• email address used to assign the digital key;
• access rights granted and period of validity;
• technical data necessary for the system's operation and to secure access.

Reviews and Public Content

The site displays Google reviews using the Trustindex service. This content may include the Google account’s public name or username, the rating, the review text, the profile photo, and the publication date.

Purposes of Data Processing

Data may be processed for the following purposes:

• to operate, secure, and improve the site;
• respond to inquiries and follow up on communications;
• create and manage user accounts;
• manage reservations, passes, memberships private events;
• collect payments and prepare accounting documents;
• grant and manage digital access to Tchalo;
• send confirmations, practical information, and communications related to our services;
• measure traffic and improve the user experience, when the relevant tools are enabled;
• prevent abuse, security incidents, and fraudulent use;
• comply with Tchalo's legal, accounting, and administrative obligations.

Reasons for Treatment

Data is processed when necessary to provide a requested service, fulfill a reservation or contract, comply with a legal obligation, protect Tchalo’s legitimate interests, or based on your consent when required.

When processing is based on your consent, you may withdraw that consent at any time, effective for the future.

Accommodations

The site is hosted by:

Infomaniak Network SA
25 Rue Eugène-Marziano
1227 Les Acacias (GE) – Switzerland

Website: www.infomaniak.com

Service Providers and Recipients

Tchalo may entrust certain operations to service providers who process data to the extent necessary to provide their services.

Spacebring

Spacebring is used to create accounts, manage reservations, passes, memberships, payments, invoices, and related communications.

Spacebring Privacy Policy

Payment Service Providers

Payments are processed by the service providers integrated into the booking platform, depending on the payment method you choose. Tchalo receives the information needed to confirm payment, issue invoices, and maintain accounting records, but does not directly store your full credit card information.

Tapkey

Tapkey is used to create and manage the digital key that grants access to the property for the duration of a reservation.

Tapkey Privacy Policy

Trustindex and Google

Trustindex and Google services are used to retrieve and display public reviews related to Tchalo. Loading this content may result in the transmission of technical data to the relevant service providers.

Trustindex Privacy Policy
Google Privacy Policy

Audience Measurement

When audience measurement or analytics tools are enabled, they may collect information regarding visits to and use of the site. Tools that are not necessary are enabled in accordance with the choices made in the cookie management banner.

Data may also be disclosed to professional advisors, public authorities, or public agencies when necessary to defend Tchalo’s rights or to comply with a legal obligation.

Tchalo does not sell your personal data.

Data Processing Abroad

Some service providers are based in or use subcontractors located outside Switzerland, particularly in the European Union and, depending on the services used, in the United States or other countries.

When data is transferred to a country that does not provide a level of protection recognized as adequate by Switzerland, the transfer is subject to appropriate safeguards, such as recognized contractual clauses or other mechanisms permitted under applicable law.

Shelf Life

Data is retained only for as long as necessary to fulfill the purposes described in this policy.

• Contact requests are generally retained for as long as necessary to process them, and then for up to 12 months after the last exchange, unless otherwise required.
• Account, reservation, andMembership dataMembership retained for the duration of the relationship with the data subject and thereafter for as long as necessary to process any complaints.
• Invoices, transactions, and accounting documents may be retained for ten years in accordance with Swiss legal requirements.
• Digital access rights are limited to the period covered by the reservation orMembership. The associated technical data may be retained for a longer period when necessary for security purposes or to address an incident.
• The lifespan of cookies depends on their type, purpose, and the settings of the relevant service provider.

Data may be deleted, anonymized, or retained for a longer period when required by a legal obligation, a legal proceeding, or the defense of a right.

Cookies and Similar Technologies

This website uses cookies that are strictly necessary for its operation. Other cookies or tools may be used for statistical purposes, to integrate external content, or to improve the user experience.

When required, non-essential cookies are placed only after you have given your consent. You can accept, reject, or change your preferences at any time using the cookie management tool available on the website.

Blocking certain cookies may limit the functionality of certain features or external content.

Your Rights

Subject to the conditions set forth in applicable law, you may, among other things:

• ask whether personal data about you is being processed;
• to obtain access to this data and to information regarding its processing;
• have inaccurate or incomplete data corrected;
• request the erasure of data that is no longer necessary or for which processing is no longer justified;
• request the restriction of processing or object to it when the legal conditions are met;
• withdraw consent that has been given, without retroactive effect;
• request the provision or transfer of certain data in a commonly used electronic format when this right applies.

To exercise your rights, please email hello@tchalo.ch. Proof of identity may be requested when necessary to prevent unauthorized access to your data.

Requests are processed within the timeframes set forth in applicable law; generally, a request for access is processed within 30 days.

Security

Tchalo implements appropriate technical and organizational measures to protect data against loss, destruction, alteration, unauthorized access, or disclosure.

Since no system can guarantee absolute security, it is recommended that you provide only the necessary information and protect the credentials used to access the various services.

External Links and Services

The site contains links to external services, including Spacebring, Tapkey, Google Maps, Google Reviews, and Instagram. When you click on such a link, the relevant service provider processes your data in accordance with its own privacy policy.

Tchalo has no control over the websites, applications, or data processing activities carried out directly by these third parties.

Policy Change

This policy may be amended to reflect legal, technical, or organizational changes. The version published on the website at the time of access is the applicable version.

Governing Law and Jurisdiction

This policy is governed by Swiss law.

Subject to applicable mandatory provisions, particularly those relating to consumer protection and data protection, the place of jurisdiction is the registered office of Tchalo Work Lounge Sàrl, in the canton of Vaud.

Last updated: June 2026